privacy notice
DirectCompRx values you as a customer and respects your right to privacy.
We know you became a customer because you trust that we will stand behind
our service. We pledge our commitment to treat your information responsibly.
We created this privacy policy to show you that we are working hard to protect
your privacy.
How do we protect the confidentiality and security of your information?
We use physical and technical safeguards to protect your information. We restrict access to your information to those who need it to perform their jobs. Third-party business partners are bound by law to use the information only for our purposes. They may not disclose it or use it in any other way. We comply with all data security laws.
What personal information do we collect?
We collect personal information from the following sources:
Personal information we receive for pharmacy benefits,
Personal information about your transactions with us
Electronic data feeds
What categories of personal information do we disclose and to whom?
We do not sell your information to anyone. We may disclose this information
to a business that carries out services and marketing for us. We may disclose
your information as required or permitted by law. We may disclose your information
for a legal or regulatory purpose. These include the following types of information.
This may include personal information we receive on claim forms and applications,
first reports of injury, electronic data feeds and other forms.
This may include personal information about your employees´ transactions
with us, our affiliates, or others. This may include payment history, the
fees you pay, medical information, and claims information.
If required for the services you select, personal information we receive
from state agencies and other public sources.
We do not sell your personal information or share it, except for reasons
above. Therefore, there is no need for an opt-out process at DirectCompRx.
Is your employee´s medical information confidential?
We sometimes must collect medical information to provide you a product or to pay a claim. We do not use or share it, internally or externally, for any purpose except the following:
Administering your account or claims
As required or permitted by law or
As otherwise authorized by the claimant/employee.
Questions?
We value our customers and want you to understand how we use the employee personal information we collect. If you have any questions about our privacy policy, please contact us toll free at: 1-866-515-5535 or e-mail us at sales@directcomprx.com.
We have a process that allows you to review your information.
Our process explains how to access your information. We can only give access to information that we control and can reasonably retrieve. We require an employee´s or claimant´s authorization. We may give access as permitted by law.
You may request that we correct your employee´s information in our files. Please note that we do not control the items provided by third parties. So, you will need to contact the third party and correct their information.
This privacy statement describes our privacy practices for both current and former customers. We will provide this statement to our customers through electronic, internet site or by mail to our contract holders. Please share this information with everyone covered by your contract. If you request, we will send more copies of this statement.
Thank you for choosing DirectCompRx, a Fiserv Health. We look forward to building a mutually beneficial relationship with you.
DirectCompRx
